ARRIVAL & LATENESS

Please aim to arrive 5-10 mins before your scheduled appointment time with clean/makeup free face for facial services. If coming in for a lash appointment, eyes & lashes free makeup will suffice.

Please note you are responsible for arriving to your appointments on time. we will not extend your appointment time If you are late as doing so takes away from other clients who arrive on time. You will also still be responsible for paying the full price for the time blocked, even if we only have half the time left for your appointment.

If you arrive more than 15 mins late your appointment will be automatically cancelled and our "100% of scheduled service fee" policy will be applied. (**Refer to our reschedule + appointment changes section for more information)

Please take traffic, weather and other unforeseen circumstances into consideration when scheduling appointments.​ If you arrive late you are ineligible for complimentary touch ups if any issues are presented.

 

SICKNESS & FAMILY EMERGENCY

We understand that sometimes things happen that are out of our control. each client is given 1 free pass. you may use this in the event that a last minute (within 24 hours of scheduled appointment) reschedule is needed. 

this is only acceptable in regards to sickness & family emergency and only once without penalty. moving forward you will be subject to any fees due to reschedules and cancellations as stated in our policies.​

 

GUEST POLICY

 Due to the size of the work space we ask that you please refrain from bringing guest (especially small children) with you to your appointments. 

Eyelash extension appointments can range from 1-4 hours long. In my experience, guests tend to get uncomfortable and have the tendency to rush the process. ​I cannot work comfortably if there are other guests present during your appointments. You will also not be fully relaxed and comfortable if your guest becomes impatient.

​If you must bring a guest, please be advised that seating is limited. If your guest is being disruptive or loud they may be asked to leave.

 

RESCHEDULES & APPOINTMENT CHANGES

All reschedules/appointment changes must take place over 24 hours from scheduled appointment.​

Reschedules/changes made within 24 hours will result in a $25 fee that must be paid at the time of the reschedule. You are allowed (1) reschedule free of charge.

(Example: If you need to change your refill appointment to a removal. You must make this change 24+ hours before your appointment, no exceptions.)

 

CANCELLATIONS & NO SHOWS

As a courtesy, appointment reminders are sent out 72 and 24 hours before scheduled appointment. If a cancellation is made within 24 hours of scheduled appointment, it will result in a “50% of scheduled service” fee that will be charged to the card on file.​

If a cancellation is made within 4 hours or no shows for scheduled appointment, it will result in a “100% of scheduled service” fee charged to the card on file.​

Please note the card you put on file will automatically be charged at the time of the cancellation. If the card is declined, that fee must be paid before another appointment can be scheduled.

A $25 deposit is required at booking for new clients. These policies are set in place to protect your time as well as ours which books up pretty quickly.

 

REFUNDS

All services are non-refundable. You are paying for my time and product, both are things that cannot be returned.

However, I do want you to love the service.​ So we do request that you please notify us of any issues or if you are unhappy for any reason within 48 hours of your scheduled appointment. As we would love to make it right and offer a complimentary touch up that must be scheduled within 5-7 days from previously scheduled appointment.​

We are not responsible for issues due to improper after care.

In the event of an allergic reaction to lash extensions, refunds are not issued. However, we will happily remove your extensions free of charge.

 

LASH EXTENSION CLIENTS ONLY: 

Refills must be scheduled within 21 days (2- 3 weeks) of previous appointment and you must have at least 40% extensions on each eye.​ If you do not come within 21 days & with at least 40% of extensions on each eye, it will be considered a full set and you will be scheduled accordingly.​ Please schedule refills in advance to avoid scheduling conflicts. 

(Example: If your previous appointment was done on Nov 1st. your refill must be done on or before Nov. 22nd. anything scheduled for Nov. 23rd and beyond would considered a full set.)